Return & Refund Policy

BEAUTIFUL WOMAN

Last Updated: 31 October 2026

At Beautiful Woman, we take pride in offering quality skincare, beauty, personal care and lifestyle products.

We carefully select and prepare our products to ensure customer satisfaction. To maintain product quality, hygiene and fairness, we have established the following Return and Refund Policy.

1. General Return Policy

Beautiful Woman does not ordinarily offer discretionary returns, refunds or exchanges for change of mind, incorrect personal purchases or unwanted products.

However, we honour all returns, refunds and exchanges required under applicable South African consumer protection legislation.

Where a discretionary return is exceptionally approved, the product must:

• Be unused and unopened.

• Remain in its original, undamaged packaging.

• Include all original accessories and components.

• Be in a condition suitable for resale.

Approval of discretionary returns is at the discretion of Beautiful Woman, subject to applicable consumer rights.

2. Opened or Used Products

For hygiene, health and safety reasons, Beautiful Woman does not accept discretionary returns of opened, used or unsealed skincare, beauty, cosmetic or personal care products.

This includes products where protective seals have been removed.

Exceptions apply where products are defective, unsafe, incorrectly supplied or otherwise legally returnable.

Opening a product does not automatically invalidate a customer's statutory consumer rights.

3. Faulty or Defective Products

If a product is defective, unsafe or fails to meet applicable quality standards, customers are entitled to the remedies provided by the South African Consumer Protection Act.

Under Section 56 of the Consumer Protection Act, qualifying defective products may be returned within six months of delivery.

Where applicable, customers may choose:

• A repair.

• A replacement.

• A refund of the purchase price.

Beautiful Woman will arrange or cover reasonable return costs for qualifying defective products where required by law.

Damage caused by misuse, improper handling or failure to follow product instructions is not ordinarily considered a manufacturing defect.

4. Incorrect or Damaged Orders

If Beautiful Woman supplies an incorrect product, an item is missing from an order, or goods arrive damaged, please contact us as soon as reasonably possible.

Email: sales@beautifulwoman.co.za

Please provide:

• Your order number.

• A description of the problem.

• Clear photographs of the affected product and packaging, where available.

We will review the matter and provide an appropriate resolution in accordance with applicable consumer protection laws.

Where the issue results from an error by Beautiful Woman, we will cover the reasonable costs of correcting the error, including applicable return shipping.

5. Change-of-Mind Returns and Online Cooling-Off Rights

Beautiful Woman does not voluntarily offer a general change-of-mind refund policy outside legally required cancellation rights.

However, under Section 44 of the Electronic Communications and Transactions Act, qualifying online purchases may be cancelled without providing a reason within seven days after receipt of the goods.

Where this statutory right applies:

• Customers must notify us of their cancellation within the applicable period.

• Customers are responsible for the direct cost of returning the goods.

• Refunds will be processed within the period required by law, generally within 30 days of cancellation.

• We recommend returning products unused, in their original packaging and carefully protected for transport.

Certain products and transactions are excluded from this statutory cooling-off right under Section 42 of the Act, including goods that by their nature cannot be returned.

Nothing in this policy excludes a cancellation or refund right granted by law.

6. Return Shipping Costs

Customer-Paid Returns

Where a customer exercises an applicable change-of-mind cancellation right, the customer is responsible for the direct return shipping costs, as permitted by law.

For discretionary returns approved outside statutory rights, return shipping is also the customer's responsibility unless otherwise agreed.

Beautiful Woman-Paid Returns

Beautiful Woman will cover reasonable return shipping costs where required by law, including qualifying:

• Faulty or defective products.

• Incorrect products supplied by us.

• Products damaged before or during delivery.

• Other returns where the supplier is legally responsible for return costs.

Customers should contact our support team before arranging a return so that appropriate shipping instructions can be provided.

7. Refund Processing

Once a return has been received or a claim has been assessed, we will notify the customer of the outcome.

Approved refunds will generally be issued through the original payment method, where available.

Refund processing times may depend on the payment provider or financial institution.

All refunds will be completed within applicable statutory timeframes.

Original delivery charges will be refunded where required by law. Otherwise, delivery fees are not ordinarily refundable.

8. Exchanges and Replacements

Beautiful Woman does not ordinarily offer exchanges for personal preference, incorrect colour selection or a change of mind, except where legally required.

Where a replacement is required because of a qualifying defect, damage or an error by Beautiful Woman, we will arrange an appropriate resolution in accordance with applicable law.

If a suitable replacement is unavailable, the customer will receive the refund or alternative remedy to which they are legally entitled.

9. How to Request a Return or Refund

To request assistance, contact:

Email: sales@beautifulwoman.co.za

Subject: Return or Refund Request – Order Number

Please include your order number, the product concerned, a description of the issue and photographs where relevant.

Our team will provide further instructions.

Please do not send products back without first contacting us for the appropriate return address and instructions.

This does not restrict any statutory right to return goods.

10. Consumer Protection

This policy operates in accordance with applicable laws of the Republic of South Africa, including:

• The Consumer Protection Act 68 of 2008.

• The Electronic Communications and Transactions Act 25 of 2002.

Nothing in this policy is intended to exclude, restrict or override any consumer right or remedy that cannot lawfully be excluded.

11. Contact Information

Beautiful Woman

Website: https://beautifulwoman.co.za

Email: sales@beautifulwoman.co.za

Business Location: Haenertsburg, Limpopo, South Africa

Order Dispatch Location: Tzaneen, Limpopo, South Africa

We appreciate your support and are committed to resolving genuine product and order issues fairly and professionally.

© 2026 Beautiful Woman. All rights reserved.